PHIX Warranty


THREE-MONTH LIMITED WARRANTY

Your PHIX device, charging cable, and pod(s), whether purchased together or individually (each a “Product” and collectively the “Products”), are covered by a three-month limited warranty, backed up by complementary technical online and phone support.

Who Is this Warranty From? Brewell MFG issues this Warranty to you, as a consumer who has purchased a new, covered Product from us or an authorized retailer. The Warranty cannot be assigned or transferred to any subsequent purchaser or user and is not available for Products that were purchased from any source other than Brewell MFG or an authorized retailer.

What Does it Cover? This Warranty covers faulty materials or workmanship in the hardware that comprises your Product. This includes Pods, Chargers, and Devices.

How Long Does Warranty Coverage Last? This limited Warranty continues for three months from the date of original purchase of your Product (the “Warranty Period”). However, if you purchased your Product in the EU, you must go direct to the authorized retailer.

What Will We Do? If your Product is defective or malfunctioning, we will replace or repair it, using new or refurbished materials, so that it performs substantially according to the Warranted Functionality. We may replace or repair at our sole discretion. If we replace your Product, we warrant that the replacement Product will be free of faulty materials or workmanship for a period of three months from the original date of purchase of the defective Product or 60 days after you receive the replacement Product, whichever is later.

How to Obtain Warranty Service? First, tell us about the problem. Please contact us at phix.mlv@gmail.com to get helpful service and contact information. If your Product needs to be repaired or replaced, you’ll need to return it to us. See the section below entitled “WARRANTY REPAIR & REPLACEMENT SERVICE INSTRUCTIONS” for instructions on how to return the Product. Once we receive the Product, we’ll determine if it has a defect or malfunction covered by this Warranty. If so, we’ll repair or replace it to provide the Warranted Functionality, and we’ll send the repaired or replacement Product to you at our cost. 

What Does this Warranty Not Cover? Our Warranty does not cover damage resulting from accident, or from normal wear and tear. Our Warranty does not cover damage resulting from improper storage, misuse or abuse, neglect including scratches, cracks, or surface damage, or exposure to extreme conditions including extreme heat, dirt, or sand. “Misuse” includes without limitation use in a manner or environment not in compliance with the recommendations in this document, our online user manual, or related documentation.

Our Warranty does not cover normal depletion of consumable parts such as batteries, unless occurring due to a defect in original materials or workmanship. As an example, only batteries that exhibit fully charged capacity below 80% of the actual rated capacity, or that leak, during the warranty period will be considered defective for purposes of the warranty. Our Warranty does not cover Products that have been physically or electronically altered, modified, undergone unauthorized repairs, or exhibit third-party changes. 

WARRANTY REPAIR & REPLACEMENT SERVICE INSTRUCTIONS

Please follow the instructions below if your Product is under warranty and has a covered manufacturing defect. If something that is not covered or under warranty is sent in, we will not be sending a replacement or the sent in product back to the original sender.

PHIX Exchange

If you would like to receive replacement Product we require a proof of purchase. We accept proof of purchases in the form of either receipts or statements. We also require the defective products so please do not throw them out! We will require these two things for the warranty. Please email BrewellVapory@gmail.com and we will assist you with the warranty if you can still supply the required items.


Products Not Eligible for Refund or Warranty

If you bought your Product directly from us, you’re not satisfied with your purchase after use, we don’t support returns or exchanges for use products, but please still get in touch with us. We want to hear what happened, and we want to make sure your experience always is of the highest caliber.